Privacy Policy

Effective Date: 1st May 2025
Contact Email: info@ravohealthcare.co.uk

1. Introduction

Ravo Healthcare (“we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal data when you interact with us, including when you visit our website ravohealthcare.co.uk.

2. Information We Collect

We may collect and process the following categories of personal data:

• Identity Data: Name, date of birth, and gender.

• Contact Data: Email address, telephone number, and postal address.

• Health Data: Medical history, treatment details, and other health-related information.

• Technical Data: IP address, browser type, and browsing behavior on our website.

• Usage Data: Information about how you use our services and website.

3. How We Use Your Information

We use your personal data for the following purposes:

• Service Delivery: To provide you with healthcare services and manage appointments.

• Communication: To respond to inquiries and send administrative information.

• Improvement: To analyze and improve our services and website functionality.

• Legal Obligations: To comply with legal and regulatory requirements.

• Marketing: To send you information about our services, where you have consented to receive such communications.

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: Where you have given explicit consent for processing.

• Contractual Necessity: To fulfill our obligations under a contract with you.

• Legal Obligation: To comply with legal and regulatory requirements.

• Legitimate Interests: For our legitimate interests in providing and improving our services, provided these interests do not override your rights and freedoms.

5. Data Sharing

We may share your personal data with:

• Healthcare Professionals: To provide you with appropriate care.

• Service Providers: Third parties who provide services on our behalf, such as IT support and payment processing.

• Regulatory Bodies: To comply with legal obligations or regulatory requirements.

We ensure that any third parties with whom we share your data are subject to appropriate data protection obligations.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. The retention period may vary depending on the type of data and applicable legal obligations.

7. Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the following rights:

• Access: Request access to your personal data.

• Rectification: Request correction of inaccurate or incomplete data.

• Erasure: Request deletion of your personal data, subject to legal obligations.

• Restriction: Request restriction of processing under certain conditions.

• Data Portability: Request transfer of your data to another organization.

• Objection: Object to processing based on legitimate interests or direct marketing.

• Withdraw Consent: Withdraw consent at any time, where processing is based on consent.
  To exercise any of these rights, please contact us at info@ravohealthcare.co.uk.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or destruction. These measures include encryption, access controls, and regular security assessments.

9. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience and analyze website traffic. For detailed information on the cookies we use and how to manage your preferences, please refer to our Cookie Policy.

10. International Data Transfers

If we transfer your personal data outside the UK, we ensure that appropriate safeguards are in place to protect your data, such as standard contractual clauses or adequacy decisions.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We encourage you to review this policy periodically. The effective date at the top indicates when this policy was last revised.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: info@ravohealthcare.co.uk